joya 9apps Privacy Policy

This privacy policy ("Policy") governs your relationship with the joya 9apps platform and clearly describes how your information is processed when you use our website, mobile app, or any other service. Our Terms and Conditions apply alongside this policy as an inseparable document.

We believe transparency is the best policy. So it is our responsibility to explain everything about your data in plain language. Please read this page carefully and, if you have any questions, contact our support team directly.

In this policy, "we" and "our" refer to the joya 9apps platform. "You" or "user" means any person who visits our website, creates an account, or uses our services.

This policy applies to the following:

• Accessing and browsing the joya 9apps website
• Account registration and login
• Deposit and withdrawal transactions
• Contacting customer service or support
• Participating in bonuses or promotional offers
• Using the platform via the Android or iOS app

Please note that joya 9apps provides services only to individuals aged 21 or older. By registering, you confirm that you are at least 21 years old.

2.1 Information You Provide Directly

When you register on our platform or use our services, you submit certain information to us. This includes:

• Full name, date of birth and nationality
• Mobile number and email address
• Password (stored in encrypted form)
• bKash, Nagad, Rocket or Upay account details (for transactions)
• Government-issued documents required for identity verification (National ID or passport)

2.2 Automatically Collected Information

Certain information is collected automatically while you use our site. This is used to improve our service quality and ensure security:

• IP address and device type
• Browser name and version
• Pages visited and session duration
• Data from cookies and similar tracking technologies
• Transaction history and gameplay data

2.3 Information Received from Third Parties

At times we may receive information from legitimate third-party services — such as payment processors or identity verification agencies. Such information is used only to verify your account details or to prevent fraudulent activity.

joya 9apps collects your information for specific and legitimate purposes. We never use your information in an unrelated way without your permission. The main purposes are:

• Creating and managing your account
• Processing deposit and withdrawal transactions securely
• Providing bonuses, cashback and promotional offers
• Detecting and preventing suspicious activity
• Meeting legal obligations
• Improving customer service quality
• Resolving technical issues on the platform
• Notifying you of changes or updates to our services

To support responsible gaming, we may analyse your gaming patterns. To learn more, read our Responsible Gaming Guidelines.

We never sell your personal information and do not share it illegally with any third party. However, disclosure may be necessary in the following limited circumstances:

4.1 Payment Processors

To process your deposits and withdrawals, necessary transaction details are shared with mobile wallet services such as bKash, Nagad, Rocket and Upay. This information is used solely for processing transactions.

4.2 Technology and Service Partners

We work with certain technology service providers to keep the platform running. They can access only the limited information needed for their specific tasks and are required to follow our privacy policy.

4.3 Legal Obligations

Information may be provided in response to a valid legal process, court order, or lawful request from a government authority. In such cases, we will supply only what is legally required.

joya 9apps uses industry-standard technology to protect your information. All data is transferred via SSL (Secure Sockets Layer) encryption and stored in encrypted databases.

5.1 Security Measures

• All communications encrypted via SSL/TLS protocol
• Passwords stored using strong hashing algorithms
• Access controls — only authorised staff can view necessary information
• Round-the-clock system monitoring and security audits
• Automated detection of suspicious activity

5.2 Data Retention Period

Your information is retained for as long as your account is active. Even after account closure, certain information may be kept for a specified period to meet legal obligations, resolve disputes, or maintain financial records.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences (such as language selection).
• Analytics Cookies: Used to monitor platform usage and improve service quality.

6.2 Cookie Controls

You can reject or delete cookies through your browser settings. Keep in mind that disabling cookies may limit some features of the platform.

joya 9apps believes every user has full rights over their own data. Your rights are as follows:

7.1 Right of Access

You can find out at any time what information we hold about you. To do so, send a request to our support team by email.

7.2 Right to Rectification

If any of your stored information is incorrect, you can request a correction. This can be done through account settings or via the support team.

7.3 Right to Erasure

If you request account closure, we will delete all information except what we are legally required to retain.

7.4 Right to Object to Processing

You may object to your information being used for marketing or promotional communications. Contact the support team to opt out of such communications.

joya 9apps strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from minors. If a minor is found to have registered on our platform, the relevant account will be closed immediately and all data will be deleted.

Parents are requested to monitor their children's online activity. If you notice any irregularity, please inform our support team without delay.

Due to our server infrastructure, your information may sometimes be processed internationally. In such cases, we ensure that data transfers are conducted in accordance with international data protection standards and that your information remains protected under this policy at all times.

joya 9apps reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you by email or through the platform.

Continued use of the platform after any changes means you are considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

For further questions about this policy, visit our FAQ page or contact the support team directly.

For any questions, concerns or requests related to this privacy policy, please contact us:

• Live Chat: 24/7 Bengali and English support
• Email: [email protected]

We typically respond to emails within 24 hours. For urgent matters, live chat is the fastest option.