joya 9apps Terms and Conditions
This document sets out the full terms for using the joya 9apps platform. Please read and understand it completely before opening an account — by accessing the platform you are considered to have accepted these terms.
Full Terms and Conditions
1 General Provisions and Definitions
These Terms and Conditions ("Terms") apply to the joya 9apps platform ("Platform") and all related services. "Member" or "User" refers to any person who has registered on joya 9apps or is using the platform. "Services" refers to casino games, sports betting, live casino, promotions and all other features available through the platform.
These Terms form a binding agreement. By creating an account on the platform or using the services you are agreeing to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.
Important: joya 9apps provides services only to persons aged 21 or older. Minors are not permitted to use the platform under any circumstances.
2 Account Registration and Eligibility
2.1 Registration Requirements
To open an account on joya 9apps, the following conditions must be met:
- You must be at least 21 years of age.
- All information provided at registration must be truthful, accurate and complete.
- Each person may create only one account.
- The account must be created for your own use only — not on behalf of a third party.
- The user must be eligible to use the services under applicable laws in Bangladesh.
2.2 Account Verification
joya 9apps reserves the right to verify a member's identity at any time. A national ID card, passport or other government-issued document may be requested. Withdrawals may be temporarily suspended until verification is complete.
2.3 Account Security
The member is fully responsible for keeping their login credentials, password and OTP secure. If unauthorised access to the account is suspected, the support team must be contacted immediately. Sharing account details with others is strictly prohibited.
3 Deposits and Withdrawals
3.1 Deposit Methods and Limits
joya 9apps currently accepts deposits via bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500.
Members must deposit from a mobile wallet registered in their own name. Deposits from wallets in another person's name or through a third party are not accepted, and the account may be suspended in such cases.
3.2 Withdrawal Policy
Withdrawals can be made via bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 5 to 30 minutes.
Before processing a withdrawal, joya 9apps will confirm the following:
- The member's identity has been fully verified.
- All applicable bonus wagering requirements have been met.
- The withdrawal account and the deposit account belong to the same person.
- There is no ongoing security review.
3.3 Transaction Responsibility
If a member deposits to or withdraws from an incorrect account number, joya 9apps will not be liable for that loss. It is the member's responsibility to verify all details before confirming a transaction.
4 Bonuses and Promotions
4.1 Welcome Bonus
New members receive a 150% bonus on their first deposit, up to ৳8,000. To withdraw this bonus, the bonus amount must be wagered 15 times. For example: a ৳1,000 deposit gives a ৳1,500 bonus, and ৳1,500 × 15 = ৳22,500 in wagers must be completed.
4.2 General Bonus Terms
- Each bonus offer has its own wagering requirements — the full terms must be read before claiming an offer.
- Bonus funds and deposit funds are tracked separately.
- Multiple bonuses cannot be active at the same time unless the promotion terms explicitly allow it.
- Bonus funds are not equivalent to cash and cannot be withdrawn directly.
- joya 9apps reserves the right to modify, suspend or cancel any promotion.
- If evidence of bonus abuse or fraudulent claiming is found, the account may be closed.
4.3 Weekly and Special Promotions
joya 9apps periodically offers weekly re-deposit bonuses, slot bonuses, cricket deposit bonuses and special prizes. Each promotion has its own separate terms. The terms listed on the relevant promotion page apply to that offer.
5 Gaming Rules
5.1 Fair Play Policy
The joya 9apps platform uses certified random number generators (RNG) to ensure fair outcomes in all games. Members have the right to review the rules, payout rates and RTP of each game beforehand.
5.2 Prohibited Activities
The following activities are strictly prohibited on joya 9apps:
- Use of any form of cheating, software bots or automated tools.
- Creating or operating multiple accounts.
- Attempting to earn bonuses strategically in violation of bonus terms.
- Attempting to access another member's account or hacking.
- Using the platform for money laundering or illegal financial transactions.
5.3 Bet Limits
A maximum bet limit applies while an active bonus is in use. If bets are placed above this limit, the associated winnings may be voided. Separate limits may apply when playing without a bonus.
6 VIP Program
The joya 9apps VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier includes a weekly cashback benefit, which is a set percentage of the net loss for that week.
Cashback is calculated by subtracting total winnings from total losses for the week — that is, it applies only to net losses. Higher tiers offer greater benefits. Progression from one tier to the next depends on overall activity on the platform.
VIP cashback is awarded as a reward and wagering requirements may apply. VIP membership is at joya 9apps's discretion and may change at any time.
7 Responsible Gaming
joya 9apps believes gaming is a form of entertainment, not a source of income. The platform is for adult members only, who are able to bet within their means. We encourage members to stay informed about our responsible gaming guidelines.
If a member feels that gaming is having a negative impact on their life, they can contact the support team for self-exclusion, deposit limit setting or a break. joya 9apps treats responsible gaming as its highest priority.
8 Privacy and Data Protection
How members' personal data is collected, stored and used is described in detail in joya 9apps's Privacy Policy. The Privacy Policy forms an integral part of these Terms.
The platform uses SSL encryption to keep members' information and financial transactions secure. joya 9apps never sells or transfers member data to unrelated third parties.
9 Account Suspension and Closure
9.1 Platform Rights
joya 9apps reserves the right to temporarily suspend or permanently close any account in the following circumstances:
- Violation of any provision of these Terms.
- Registration using false information.
- Evidence of involvement in fraudulent activity.
- Operating multiple accounts.
- Failure to provide documents required for verification.
9.2 Member Rights
A member may close their account at any time. Any eligible balance must be withdrawn before the account is closed. Account closure requests must be submitted through the support team.
10 Limitation of Liability
joya 9apps accepts no liability for the following:
- Interruption to a game session due to internet disconnection or technical issues.
- Delays in third-party payment processing.
- Account credential exposure resulting from the member's own negligence.
- Financial losses from gaming — the full risk of loss in gaming lies with the member.
The platform provides services on an as-is basis and does not guarantee any specific outcome. Gaming involves risk and the possibility of losing your entire deposit always exists.
11 Dispute Resolution
If you have a dispute or complaint, contact the joya 9apps support team first. The support team is available 24/7 in both Bengali and English via live chat and email.
An initial response will be provided within 7 business days of a complaint being submitted. Complex matters may require further detailed review, and the member will be informed in such cases. For answers to common questions, see our FAQ section.
11.1 Dispute Resolution Steps
- Step 1: Contact the support team via live chat or email.
- Step 2: Submit a formal written complaint by email.
- Step 3: Request a review by senior management.
12 Changes to Terms
joya 9apps reserves the right to modify these Terms at any time. Members will be notified in advance of significant changes via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated Terms.
The latest Terms will always be available on this page. It is recommended to review this page regularly. To learn more about joya 9apps, visit our About Us page.
13 Contact Information
If you have any questions or comments about these Terms, please get in touch through the following:
- Live Chat: Available 24/7 in Bengali and English
- Email: [email protected]
The support team is ready to answer your questions seven days a week, twenty-four hours a day.